Shipping, Refund and Cancellation Policy

Shipping

Most domestic orders in the U.S. will have a Flat Rate for its shipping cost and will be determined at the time of sale.

International Shipping is determined on an order by order basis. Shipping cost will vary based on the size, weight, and destination of your order.

Return & Refund Policy

No refunds, exchanges, or returns are approved without prior authorization by Georgetown Hemp LLC.

Any open product cannot be returned. Only damaged products are eligible for refunds.  If your product is damaged during shipping, please take a photo of the box and the product together within 10 hours of receipt of the package.  Email photos to [email protected], and include your order number.

If the carrier service has lost your package, or your package was tampered with before you received it, please contact the carrier service directly.

There are absolutely no exchanges for any reason. 

Cancellations

Once an order has been placed, it cannot be cancelled. Please review your order fully before checking out on the site. Once an order has been placed, the order will be processed and shipped.

Age Verification & Auto-Canceled Orders

Per FDA Laws and Regulations, it is illegal to sell to any minors. If the age verification fails, we can attempt to verify by other means if we feel that there has been a mistake. This decision is up to Georgetown Hemp LLC, and at our discretion. We reserve the right to refuse service to anyone, for any reason. 

Receiving the Wrong Product

If you feel that you have received the wrong product, please contact us within 48 hours of receiving your order.

Coupon Codes & Sales

Only one coupon code is applicable per order.  If you are having an issue with a coupon code, please contact us so we can help you place your order!

If you have missed a sale, we unfortunately cannot honor those sale prices once they have passed.  Keep an eye out for future specials and weekend sales!

Payment Options

During the checkout process, you may choose any of our current payment options to place your order. Please note that your order will not be processed until we receive payment from you.

Office Address:

11607 Nebel Street

Rockville, Maryland 20852 USA

FAQ

When will my order ship?

Most orders placed by 12pm eastern time ship on the same day, unless it is a weekend or a holiday.  Our standard processing time is 1-2 business days not including weekends or holidays, and depending on volume. If you have any concerns, please contact us.

When will I receive my order after it ships?

Most of our orders ship via USPS. USPS shipping time is on average 1-5 business days. We are not liable for any delays once the item has been picked up. Please contact USPS directly if you have any additional concerns.

When will I receive my refund?

Please contact us to verify that a refund can be given.  After approval for a return, please allow 2-5 business days for your financial institution to deposit the funds back into your account.